Legal
Shipping & Returns
Clear, honest shipping and returns so you know exactly what to expect.
Last updated: January 2026 · info@jakeala.com
Shipping within Nigeria
- Orders of ₦15,000 or more ship free. Below that, a flat ₦2,500 delivery fee applies.
- We dispatch within 1–2 business days and share tracking where available.
Delivery times
- Most orders arrive within 3–7 business days depending on your city.
- For wholesale or bulk orders we agree on a delivery schedule with you directly.
Returns
- Unopened, unused items may be returned within 14 days of delivery for a refund to your original payment method.
- Items must be in their original packaging. Return shipping is the customer's responsibility unless the item arrived damaged.
Non-returnable items
- For hygiene and safety, opened cosmetics and dietary supplements are final sale.
Damaged or incorrect orders
- Contact us at info@jakeala.com within 48 hours of delivery with photos and we will make it right.